FAQs

SHIPPING:

We currently only ship within Canada. All orders will be shipped within 2-3 business days. Orders usually take up to 3-7 business days for delivery. 

How much does shipping cost?
 
Free in store pick-up can be selected at check out. Our shop is located at: 28 avenue St-Joachim, Pointe-Claire, Qc. H9S 4P3. An expected date will be provided to you along with your order confirmation. 
Canada Post is used for all domestic shipments. A standard fee is added to all orders at check out depending on the the country of residency. Please note, some shipping options are not trackable. 
 
Canada USA

Standard Delivery 

$2.95 to 11.95$ $8.95 to 21.95$
Orders +$75 FREE FREE

 

RETURNS, EXCHANGES & WARRANTY: 

Return Policy

Due to the fact that every bracelet is made to order, we cannot permit any returns. We will exchange for the right size.

Contact us for any questions.

Exchange Policy

Exchanges can be made. They product must be in same condition as when it was initially bought with a proof of purchase. The item should remain unworn with labels still on. 

Wellness products sold online are exchangeable in store.

Warranty Policy

We offer a 30-day warranty policy should there be any defects with your order. You will be asked to provide us with pictures of item defect, and every case will be handle to its own discretion. 


PAYMENT OPTIONS:

We currently accept all major credit card: MasterCard, Visa, American Express & Paypal. 

SIZING CHART:

Before placing your order, take the time to measure your wrist to ensure you are purchasing the right size for you. We suggest size 7 as a standard, but offer multiple sizes for you satisfaction.

Using a soft measuring tape, measure the circumference of your wrist where a bracelet would lie (right below the wrist bone towards your body).

Wrist Measurements
Bracelet Size
Bracelet Size (Inches)
Smaller than 6"
Kids
6
6 1/8" - 6 5/8"
Small
6.5
6 5/8" - 7 1/8"
Standard
7
7 1/8" - 7 5/8"
Medium
7.5
7 5/8" - 8 1/8"
Large
8
Larger than 8 1/8"
Extra Large
8.5

*Prices remain the same for all sizes

 

CUSTOM ORDERS:

We love partnering for you to create customers orders for any occasion. The minimum order is 20 bracelets at a wholesale price. To begin the creative process, send us a message at info@ombracelets.ca. 

 

OUR PRODUCT:

Each item is design with intent and meaning. Handcrafted in Montreal, each bracelet is mounted on a high quality 0.8mm elastic band. We take pride in the quality finishing made to every piece, so that we could offer the simplest luxury jewellery that fits every lifestyle.